A Lens on… Inclusivity

In this series of articles, the Educational Technology team will be providing an insight into existing practice using technology for learning and teaching at Falmouth University and various projects being undertaken within the sector.

This week is World Autism Awareness Week and in deference our lens shifts to Inclusivity and Inclusive Educational Practice. The effects of recent cuts to funding for Disabled Students (DSA) mean that institutions must re-appraise the ‘reasonable adjustments’ that the Equality Act (2010) requires to be be in place.

Inclusivity, by definition, means that everyone regardless of origin, background or ability is included in whatever activity it is that is being delivered. So, inclusive practice is about making sure that technology is used to create activities and materials that everyone can access and make use of. But it is also about using pedagogical techniques that ensure everyone can get involved and their contributions are valued equally, whilst making the most of individual strengths for the benefit of the whole group.

Inclusive practice within teaching may include providing online course content in a variety of formats and making this accessible on a variety of devices. The Open University have recently implemented a system to present VLE content in accessible formats and tools such as Gitbook facilitate publishing material in web, pdf and ebook formats. You might also find our post on re-designing learning content for online delivery useful in this regard.

Where large amounts of text are used, Educators might consider a screen capture using Snagit or an audio recording with Vocaroo. A transcript should also be provided and for video, services like Youtube and Vimeo provide automated closed captioning. For presentations, recording a Movenote to accompany the powerpoint will enable students to refer back to the lecture material and you might encourage your students to make use of tools like Cogi to record their own notes.

The JISC/NUS Digital Experience Benchmarking Tool provides examples of institutional inclusive practice that ranges from ‘developing to ‘outstanding’.

Key to an ‘outstanding’ institutional approach is to involve students with a diverse set of needs in developing the digital environment and that all technological investments consider the impact on access, inclusion and equality.

JISC have also published some helpful guides on getting started with accessibility and providing an inclusive HE experience. The inclusive HE would; ensure that lecture/seminar materials are available online prior to the lecture, provide an institutional means of lecture capture, support students in note taking and in their own lecture capture and provide policy on the creation of learning materials and accessibility standards.

Many universities have already made progress in promoting inclusion, Oxford Brooks, Plymouth University and the University of Sheffield are just some of the institutions who have provided guidance for staff to help develop better academic practice in this area.

At Falmouth, the team are working with our BA (Hons) Business Entrepreneurship staff and students to reimagine large text resources, traditionally given as core reading. Learners are co-creating video, audio and interactive images formats that make the learning more accessible and facilitate development of new skills in media production.

Accessibility is also a core consideration for Moodle, the software behind Falmouth’s Learning Space and the Moodle community publish information on how the platform meets particular global standards for access and inclusion. Birmingham City University have also added some guidelines for accessible Moodle courses.

If you are interested in developing your inclusive digital practice, please check out our good practice principles from this IDPD post and contact the team.

Further Reading

What equality law means for you as an education provider – further and higher education (2010) Equality and Human Rights Commission

Bhagat, D & O’Neill, P (2011) Inclusive Practices, Inclusive Pedagogies: Learning from Widening Participation Research in Art & Design Higher Education CHEAD/ Ukadia Croydon

Inclusive curriculum design in higher education (2011) – Higher Education Academy

Exemplars of inclusive digital practice from the JISC Digital Student Project (2015)

International Day of Persons with Disabilities

Over one billion people, 15% of the world’s population, live with some form of disability. Removing barriers to their participation creates a better world for all. December 3rd, marks the UN International Day of Persons with Disabilities and this year’s theme centres around inclusion. The Equality Act 2010 asks us to make reasonable adjustments for disabled people. With this is in mind, the Educational Technology Team have put together a set of good practice principles that staff can factor into their Learning Space module design.

  1. Involve a diverse groups of learners in the design of your online module to provide feedback and advice and help you iterate.

  2. Provide multimedia alternatives to text; close captioned videos, audio and supportive visuals can break learning into chunks.

  3. Provide a contextual description for the files you upload. Your Learning Space is your voice guiding learners through the module.

  4. Test your content using some of the accessibility features of popular browsers and devices Chrome, Apple, Windows, Firefox, Android.

  5. Read More. JISC have a range of resources published around the areas of disability, accessibility and special educational needs

We’d encourage you to pick one or two of these and act on them to recognise today’s international effort.

(re)Designing learning material for online delivery

With increasing pressures on HEI’s to accomodate increasing student numbers and enabling wider access to learning, a fully online or blended delivery is becomming a popular means to manage this.

With reference to modern web design, we take a look at some considerations for appropriate online learning content.

Screen real estate

It’s really important to make content that meets the needs of our learners as quickly and efficiently as possible.

A recent survey suggests that our current cohort of students exist in a “a world that offers them instant access nearly everywhere to nearly the entirety of human knowledge, with incredible opportunities to connect, create and collaborate” and as such any content we produce must get our learners’ attention as quickly as possible, and hold it for as long as possible. We must make important information available up front, leaving lesser or secondary information until later; such as further down the page, or on secondary pages. We can also omit decorative or non-content elements, such as decorative images, allowing students to focus easily on the content that matters to them the most.

Here’s an example of how bookmarking tool Pocket takes article content from a site and re-fromats it without any additional ‘noise’ from the original post.

Writing for the web

We tend to be less comfortable reading online, so it’s important our writing communicates efficiently.

Keep texts short

Keeping word count to a minimum is a good way of increasing reading speeds, which tend to be around 25% slower online. Reduce by half, and then half again.

The guiding voice

Humour and attitude play an important role in information retention. By using our own voice,  we can guide learners through our content in a personal and human way to help develop their understanding of the ideas and concepts we are presenting.

Writing in a language the audience understands

Avoid use of “eduspeak”, acronyms or unfamiliar terms when writing learning content. Learning outcomes or assessment criteria should be clear and easy to understand and may need to be translated from institutional lingo to modern language appropriate to the audience.

Scannable content

Around 79% of people scan web pages on the first visit and ascertain whether the content is relevant. By designing content that is easy to scan, we make it easier for learners to pick out, analyse and synthesise relevant information.

Be concise

When writing text, reducing word count by around half is known to increase a user’s ability to scan. You may be able to remove unnecessary words (often adjectives and adverbs) without the text losing meaning.

Scannable layout

A scannable layout can be achieved using properly formatted content, using elements such as headers, bullets and lists.

  • Headers, given appropriate titles, can aid readability by being informative and acting as a resting place for the eye whilst scanning.
  • Bullets can be used to clump important ideas together, whilst keeping the word count to a minimum.
  • Numbered lists can be used where the number of bullet points becomes excessive, aiding readability and information retention.

The online presence for the UK government is a good example of minimal content that is in a language that users understand.

Page titles

Page titles play an important role in the navigation of online content. Provided they are given an informative title, they explain what will be found of the page.

An optimal page title, designed for quick scanning, should include information-carrying terms towards the start, beginning with a word that meets the learner’s immediate needs. Page titles should also be around 40 – 60 characters in length, aiding scanning.

Page titles need not be grammatical sentences, and may read more like advertising slogans drawing people to the content and maximising impact.

Mobile-friendly content

It is important to consider the constraints as well as the affordances of mobile devices to make sure the content we produce is always available to, and consumable by, our learners.

Large and unnecessary images are one of the main culprits for a poor mobile reading experience. Due to slower mobile download speeds, it is important that images be information-carrying and of importance to the user, and optimised to allow them to be downloaded as quickly and efficiently as possible.

Screen size also affects our reading ability online. Secondary material should be linked to as ‘extended reading’ or omitted altogether.

The context of mobile use also means that learners expect content to be instantly available, so ensuring content is concise and scannable means learners can engage at a time and/or place suitable to them.

The process of making our content adaptable will benefit  learners using a range of devices; phones, tablets, laptops, desktops, so the benefits outweigh the cost of designing mobile friendly content.

If you don’t have a mobile device to hand, the emulation mode available in Google Chrome allows you to view content as you might see it on mobile.


As mentioned, use of images should be minimised due to download speeds, especially on mobile.

Eye tracking studies have shown that images with little or no use are simply ignored by learners; therefore decorative or non-informative images should be omitted from your content. However, learners do want to see images containing important information; a course/module introduction might contain an image that represents the theme and engages the learner in the same way that a Title might.

Avatars or profile pictures are also known to positively affect user behaviour online, as they add a human touch that is often missing in online content. This is particularly relevant to fully online courses, who might make use of Forums for posting content.

Including meta-data, such as an image description within images posted on the web aids accessibility and means those with slower internet connections or who make use of screen readers get useful information about that image.


Like images, internet bandwidth must be considered for use of video. Home based/Off campus learners may be relying on mobile internet speeds to access content and whilst they may be able to view a one minute introduction to the course/module, they may not be able to view an hour long lecture recording or interview.

Video is a good way of giving the learner a sense of personality and to introduce your voice.  Avoid “talking heads” and opt for showing movement in video, as this adds to the user experience and gives context. A Screencast may be able to explain a concept much better than presenting it in a lecture and allow learners to follow along at their own pace.

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However, video may be more expensive and time-consuming to produce, compared to other content types, so consider whether another mode of delivery might do the same job. Also, due to the visual nature of video, audio quality is often overlooked, making for a frustrating experience;  spoken word may be more difficult to understand and becomes a problem, particularly for those with impaired hearing or non-native speakers. Consider making use of closed-captioning to make the video more accessible.


Audio is a welcome and often overlooked alternative to text content on screen as it provides a separate channel to the visual information on the page.

Audio can often supplement commentary or help information, without obscuring any visual elements that the user may be interacting with.

Using voice overs, we can give a sense of personality to what might otherwise be monochrome text

As well as being an alternative to text, audio may be more favourable than video due to the lower production costs.


Staff at Falmouth University can subscribe to this module to find out more about presenting content in Learning Space.